Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you fill out a contact form, request a quote, submit a support ticket, or communicate with us via live chat. This may include your name, email address, phone number, company name, and the content of your messages.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send project proposals and follow-up communications
• Provide customer and technical support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and abuse

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and support tickets are retained for a minimum of 3 years.

4. Data Security

We implement industry-standard security measures to protect your information, including TLS encryption in transit, encrypted storage for sensitive data, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

Our website may use third-party services including email delivery (Resend), analytics, and hosting providers (Railway). These services have their own privacy policies governing their use of data. We only share data with third parties as necessary to operate our services.

6. Cookies

Our website uses essential cookies necessary for the website to function properly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect certain website functionality.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at privacy@roxetlabs.com.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact us at:
Roxet Labs LLC
1 Shore Lane, Jersey City, NJ 07310
privacy@roxetlabs.com
877-416-8588